POLICY

MISSED APPOINTMENTS AND LATE CANCELLATIONS

We know that life can be busy, and sometimes things don’t go as planned. However, when you schedule an appointment, you’re booking dedicated time with one of our therapists, and missed appointments or late cancellations affect both their schedule and others who are waiting for care.

Fees for Missed or Late Cancellations:

• If you miss your appointment or cancel with less than 24 hours’ notice, a fee of 50% of the session rate will apply.
• If I arrive at the agreed location and you are not there, I will charge 100% of the session fee.

We understand that unexpected events can happen. If you or your child are dealing with a significant illness (e.g., high fever or contagious condition) or there are dangerous weather conditions, there will be no cancellation fee.

For minor illnesses, such as a mild cold or feeling tired, the usual cancellation fee will be applied.
You will receive reminders through the online booking system, with an email reminder 48 hours before the appointment and a text reminder 2 hours prior. However, it’s still your responsibility to keep track of your appointments and make any necessary changes in advance.

Frequent Cancellations: If cancellations or no-shows become a regular occurrence, we may need to discuss whether continuing therapy is the best option at this time.

Contact us at info@functionalfocus.ca or send us a message for more information.